gmene Terms and Conditions

These terms and conditions ("Terms") govern the use of the gmene platform ("Platform" or "Site") and all its services. By accessing the gmene website or creating an account, you automatically agree to these terms and conditions.

gmene is an online casino and sports betting platform that provides services to players in Bangladesh. These terms and conditions are written in English and this is the final and binding version.

1.1 Scope of Terms

These terms and conditions apply to all services on the gmene platform — including slots, live casino, cricket betting, sports betting, table games, bonus offers, and any future services.

1.2 Changes to Terms

gmene reserves the right to modify, add to, or cancel these terms and conditions at any time. Continued use of the platform after any changes will be taken as your acceptance of the updated terms. For significant changes, gmene may send a notification to your registered email.

The following eligibility requirements must be met to create an account and use services on the gmene platform:

• You must be at least 21 years of age (for ages 21+).
• You must register under your own identity — creating an account on behalf of another person is not allowed.
• Only one account is permitted per person. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Online gaming must be legally permitted in your region of residence.

2.1 Identity Verification (KYC)

gmene may request documents for identity verification at any time. gmene reserves the right to hold withdrawals until verification is complete. The following documents may typically be requested:

• A copy of your National ID (NID) or passport.
• Proof of ownership of the payment method (such as a screenshot of your bKash or Nagad account).
• Proof of address (if required).

You are fully responsible for the security and proper use of your gmene account. Please follow the guidelines below strictly:

3.1 Password and Security

• You must never share your password with anyone else.
• Use a strong password and change it regularly.
• You are responsible for all activity that takes place from your account.
• If you notice any suspicious activity, notify the support team immediately.

3.2 Updating Account Information

If any of your registered information changes, you must notify the gmene support team promptly. gmene will not be responsible for any issues arising from outdated information.

3.3 Inactive Accounts

An account may be marked as inactive if there have been no transactions or logins for 12 months or more. Contact the support team to reactivate an inactive account.

gmene offers convenient payment methods for Bangladeshi players. All financial transactions are conducted in Taka (BDT / ৳).

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (same for each payment method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• The correct account number and reference number must be provided when making a deposit.
• Deposits from third-party accounts are not accepted — the depositing account and the gmene account must belong to the same person.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are generally completed within 30 minutes to 3 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• The withdrawal process is faster once KYC verification is complete.
• Withdrawals may be temporarily held in cases of suspicious activity.

4.3 Fraudulent Transactions

If a deposit is found to have been made through fraudulent or unauthorized means, gmene reserves the right to immediately suspend the account and notify the relevant authorities.

gmene offers various bonuses and promotions. Each offer is provided under specific conditions and compliance with those conditions is mandatory.

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit — up to a maximum of ৳20,000. The following conditions must be met to receive this bonus:

• Bonus wagering requirement: 10x (combined bonus and deposit amount).
• Withdrawals from the bonus are not permitted until the wagering requirement has been met.
• The welcome bonus applies only once per account.
• gmene reserves the right to modify the bonus terms and expiry at any time.

5.2 VIP and Cashback

gmene operates four VIP tiers. Each tier includes a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

It is possible to advance to a higher VIP tier through regular play. The cashback amount and conditions are determined by gmene and are subject to change.

5.3 Bonus Abuse

Any attempt to abuse bonus benefits — such as bet hedging, creating multiple accounts, or exploiting system vulnerabilities — will result in termination of the relevant account and forfeiture of any winnings earned from the bonus.

All games on the gmene platform are conducted fairly and transparently. All players must follow these rules.

6.1 Technical Issues

If a technical error or disconnection occurs during a game, gmene reserves the right to cancel or restart the relevant round. In such situations, the original bet amount will be refunded but no compensation of any kind will be provided.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits. gmene reserves the right to change a player's betting limits or reject a bet.

6.3 Finality of Game Results

All game results are final and binding. If you have a complaint, it must be submitted to gmene's support team within 72 hours. No complaints will be accepted after the specified period.

The following activities are completely prohibited on the gmene platform. Violation of these prohibitions may result in account termination as well as legal action:

• Playing games using automated bots or software.
• Colluding with other players to play in a fraudulent manner.
• Exploiting technical errors or bugs on the platform to gain an unfair advantage.
• Using the platform for money laundering or to legitimize funds from illegal sources.
• Creating multiple accounts for the same person.
• Playing on behalf of minors or allowing them access to use an account.
• Harassing, insulting, or threatening other users.
• Presenting yourself as an employee or representative of gmene.

gmene believes that responsible gaming is the foundation of a healthy and enjoyable experience. This platform should be used for entertainment purposes only — not as a solution to financial problems.

8.1 Self-Control Tools

Players can request the following tools through the support team to manage their gaming habits:

• Setting deposit limits (daily, weekly, or monthly).
• Setting betting limits.
• Taking a break from the account for a set period of time.
• The option to permanently self-exclude.

8.2 Minor Protection

Use of the gmene platform by anyone under the age of 21 is strictly prohibited. If there is any suspicion that a minor is using the platform, the account will be suspended immediately.

For more details on responsible gaming, please read our Responsible Gaming page.

Protecting your personal information is gmene's top priority. The platform uses SSL encryption technology to keep all data secure.

9.1 Data Collection

gmene collects only the necessary personal information and it is not sold to third parties. For more details, please read our Privacy Policy.

9.2 Cookies

gmene uses cookies to improve website service quality and personalize the user experience. Cookies can be managed in browser settings, though some services may be limited as a result.

gmene strives to provide services as smoothly as possible, but gmene accepts no financial liability for the following:

• Gaming opportunities missed due to technical errors or server downtime.
• Losses caused by internet connection disruptions.
• Delays or errors from third parties (such as payment gateways).
• Losses arising from a player's own negligence or account credential leaks.
• The need to suspend or restrict services for legal or regulatory reasons.

gmene operates as a safe and reliable platform, however gaming is inherently risky and there is a possibility of financial loss.

gmene reserves the right to temporarily suspend or permanently terminate any account without prior notice in the following circumstances:

• Violation of any clause of these terms and conditions.
• Evidence or suspicion of fraudulent activity.
• Registration using false information.
• Being identified as a minor.
• Misuse of bonus benefits.
• Legal or regulatory reasons.

11.1 Balance During Suspension

The balance of an account terminated due to fraud may be forfeited. In other cases, any valid balance will be returned after the investigation is completed.

11.2 Voluntary Account Closure

If a player wishes to close their account themselves, please contact [email protected]. It is recommended to complete all pending withdrawals before closure.

For any dispute with gmene, please contact the support team first. We strive to resolve all complaints honestly and transparently.

12.1 Complaint Submission Process

• Via live chat: available 24/7 (BST, UTC+6).
• Via email: [email protected]
• Please include your account ID, the date of the incident, and a detailed description in your complaint.

12.2 Resolution Timeframe

General complaints are usually resolved quickly. More complex matters may take a little longer. In all cases, gmene will keep the complainant informed of progress.